Pinoy 365 Privacy Policy – How We Handle Your Data

1. Introduction

Pinoy 365 is an online betting and casino platform operated for Filipino players. Your privacy matters to us. We want you to understand what happens to your data when you browse, register, deposit, or play on our platform — and we want that explanation to be straightforward, not buried under legal language that nobody reads.

This Privacy Policy applies to all personal data collected through the Pinoy 365 website, including data submitted during registration, account management, transactions, customer support interactions, and general browsing. It covers players in the Philippines and any other eligible jurisdiction where Pinoy 365 operates.

We process your personal data in compliance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Where other applicable data protection standards apply, we adhere to those requirements too.

2. Data We Collect

2.1 Registration Data

When you create a Pinoy 365 account, we collect:

• Full legal name
• Date of birth
• Residential address
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification Data

To comply with anti-money laundering obligations and confirm player eligibility, Pinoy 365 may request:

• Government-issued photo ID (e.g. PhilSys ID, passport, UMID, driver's licence)
• Proof of residential address (utility bill, bank statement, barangay certificate)
• Selfie photograph for identity matching

2.3 Transactional Data

We record all financial activity on your account, including deposit amounts, withdrawal requests, payment method references (partial e-wallet or card identifiers — never full details), and transaction timestamps. All amounts are recorded in Philippine Peso (₱).

2.4 Betting and Gaming Activity

Pinoy 365 logs your betting history, selected markets, stake amounts, game sessions, and outcomes. This data is used to settle bets, detect irregularities, personalise your experience, and support responsible gaming monitoring.

2.5 Technical and Device Data

We automatically collect certain technical data when you access Pinoy 365:

• IP address and approximate location (country/region level)
• Device type, operating system, and browser version
• Session duration and page navigation paths
• Referral source (if you arrived via a link)

2.6 Communication Data

Messages sent through customer support chat, email, or contact forms are stored to allow follow-up and to improve service quality at Pinoy 365.

3. How We Collect Your Data

Pinoy 365 collects your data in three primary ways:

• Directly from you — through registration forms, deposit and withdrawal requests, support messages, and verification submissions.
• Automatically — through cookies, server logs, and analytics tools when you browse or use the platform.
• From third parties — licensed identity verification providers, payment processors (GCash, Maya, BDO, etc.), and fraud prevention services may provide data to Pinoy 365 to assist with account verification and transaction security.

4. How We Use Your Data

Pinoy 365 uses your personal data for the following purposes:

5. Legal Basis for Processing

Pinoy 365 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil the account agreement with you (registration, payments, bet settlement).
• Legal obligation — processing required to comply with anti-money laundering regulations, identity verification laws, and reporting obligations.
• Legitimate interest — processing for fraud detection, platform security, and improving our services, where this does not override your rights.
• Consent — marketing communications and non-essential cookies, where you have provided clear opt-in consent. You may withdraw consent at any time.

6. Data Sharing

Pinoy 365 does not sell your personal data. We share data only in the following circumstances:

6.1 Payment Processors

To complete deposits and withdrawals, we share necessary transaction data with payment service providers including GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard network processors. These providers operate under their own privacy policies and applicable Philippine financial regulations.

6.2 Identity Verification Partners

Licensed third-party identity verification services may receive copies of your verification documents (ID, address proof) to confirm eligibility. These partners are contractually bound to handle your data confidentially and only for the stated verification purpose.

6.3 Legal and Regulatory Authorities

Pinoy 365 may disclose personal data to government agencies, regulatory bodies, or law enforcement where required by law — including responses to valid court orders, AMLC reports, or regulatory audits.

6.4 Responsible Gaming Services

With your consent, Pinoy 365 may share limited data with responsible gaming support services or self-exclusion registries where you have requested this assistance.

7. Payment Data Security

Pinoy 365 does not store complete card numbers, full GCash account numbers, or Maya wallet credentials on our internal servers. Payment transactions are processed through PCI-DSS compliant payment gateways. What we retain is limited to masked identifiers (e.g. last four digits), transaction reference numbers, timestamps, and amounts — sufficient to manage your account history and support disputes without storing sensitive financial credentials.

All payment data transmitted between your device and Pinoy 365 systems is encrypted using industry-standard TLS (Transport Layer Security) protocols.

8. Data Retention

Pinoy 365 keeps your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Key retention periods:

• Account data — retained for the life of your account plus a minimum of five years after closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction records — retained for at least five years in line with Philippine financial reporting requirements.
• Identity documents — retained for the duration of account registration plus any legally mandated period thereafter.
• Support correspondence — retained for up to three years from the date of the interaction.
• Marketing consent records — retained until you withdraw consent, then archived for a period sufficient to demonstrate compliance.

When data is no longer required, Pinoy 365 deletes or anonymises it using secure procedures. Anonymised and aggregated data (from which you cannot be identified) may be retained indefinitely for analytics.

9. Data Security

Pinoy 365 implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• TLS encryption for all data in transit
• Encrypted storage for sensitive data fields at rest
• Role-based access controls limiting internal data access to authorised personnel
• Regular security audits and penetration testing
• Two-factor authentication options for player accounts
• Fraud detection systems monitoring for unusual account activity

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, Pinoy 365 will notify affected players and relevant authorities in accordance with applicable law.

10. Cookies and Tracking

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit Pinoy 365. They help the platform remember your session, preferences, and browsing behaviour.

10.2 Cookies We Use

• Essential cookies — required for login sessions, security tokens, and core platform functionality. These cannot be disabled without breaking the site.
• Functional cookies — remember your preferences such as language, odds format, and display settings.
• Analytics cookies — collect anonymised data on how players use Pinoy 365 to help us improve navigation and content.
• Marketing cookies — only placed with your explicit consent, used to deliver relevant promotional messages.

10.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging into your Pinoy 365 account. For detailed instructions, refer to your browser's help documentation.

11. Your Data Rights

Under the Philippine Data Privacy Act and other applicable frameworks, you have the following rights regarding personal data held by Pinoy 365:

To exercise any of these rights, email support@pinoy365.click with the subject line "Data Rights Request" and your registered account email. We will respond within 15 business days.

12. Minors

Pinoy 365 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, the account will be closed immediately, all data deleted, and any funds returned through the original payment method subject to verification. If you believe a minor has accessed Pinoy 365, please contact support immediately.

13. Changes to This Privacy Policy

Pinoy 365 may revise this Privacy Policy from time to time. When we do, the updated version will be published on this page with a new effective date. Significant changes — such as new categories of data collection or material changes to data sharing practices — will be communicated to registered players via email or a prominent platform notice.

Continuing to use Pinoy 365 after a Privacy Policy update constitutes acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically, especially after receiving a notification of changes.

14. Contact and Data Enquiries

For any questions, concerns, or requests related to this Privacy Policy or the personal data Pinoy 365 holds about you, please contact our support team:

For unresolved complaints, you may also contact the National Privacy Commission of the Philippines through their official channels. Pinoy 365 cooperates fully with NPC enquiries and investigations.